FREQUENTLY ASKED QUESTIONS (FAQ)

 

1. How long will it take to see results?

Results vary depending on each skin type, but most clients notice visible changes between 2 and 4 weeks with consistent use.

The most intense results are seen after completing the first month.

2. Are the products safe for dark skin?

Yes. Our entire line is formulated to work on all skin tones, including brown and dark skin, always respecting the protective barrier.

3. From what age can the products be used?

Our products are recommended for ages 16 and up.

4. Can I use the products while pregnant or breastfeeding?

We recommend consulting your doctor before using any cosmetic product during pregnancy or breastfeeding.

5. Can I combine several products at once?

Yes. For best results, we recommend using the complete packs (Brightening or Glow), which combine external + internal products (like the tea).

6. How often should I exfoliate?

1 to 2 times a week.

(We do not recommend exfoliating the intimate area).

7. What is the difference between the Brightening Pack and the Glow Pack?

• Brightening Pack: reduces spots, uneven tone, dark areas, pigmentation.

• Glow Pack: brightens, rejuvenates, softens, and improves overall skin texture.

8. Can I use the oil and exfoliant with any pack?

Yes, they are part of the Essential Care collection and serve to enhance the results of any pack.

9. How do I know which product is right for me?

On our website, you will find the section “According to your objective”, where you can choose if you want to brighten, illuminate, soften, or lose weight.

You can also write to us via email or social media for a personalized recommendation.

10. What if my order hasn't arrived?

If you have already received your tracking number, you can check it on the shipping company's page.

If no number appears yet, write to:

📩 pedidos@ewomanskin.com

 

11. How does shipping work?

Orders are shipped between 24 and 72 hours, depending on sales volume.

You will receive an email with your purchase confirmation and later another with your tracking number.

12. Do you ship internationally?

Yes, we ship to several countries. Rates are calculated automatically at checkout.

13. What payment methods do you accept?

We accept cards, PayPal, Apple Pay, and other secure methods available on our website.

14. Can I return my purchase?

We only accept returns of unopened and unused products, for hygiene reasons.

To manage a return, write to:

📩 pedidos@ewomanskin.com

15. Do the teas really help improve skin?

Yes. Our teas are formulated with 100% natural herbs and antioxidants that help from within to:

• improve luminosity,

• reduce toxins,

• balance digestion,

• support cell renewal processes.

16. How long does a complete pack last?

Approximately 1 month with daily use.

17. Can I use the Glow pack and the Brightening pack together?

Not at the same time.

First complete one pack (Brightening or Glow), and then, if you wish, use the other.

18. Do the products totally lighten the skin?

Our products reduce spots, pigmentation, and dark areas, and even out the tone.

They are not designed to change your natural tone, but to improve and unify it.

19. What should I do if I have a reaction?

Discontinue use and contact us immediately by email:

📩 soporte@ewomanskin.com

20. Why do you no longer have WhatsApp?

We have discontinued WhatsApp service to offer a more professional and organized service.

All support is now provided via:

• email,

• our contact form,

• social media,

• and the website's virtual assistant.